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Find answers to our most common questions below.
NEPA Fiber is an Internet Service Provider. We provide the infrastructure necessary to connect your home or business to the internet.
A Gigabit is 1000 Megabits. Our Gigabit internet plans are able to download full HD movies in 7 seconds or less.
Slow internet speeds cause video buffering and limit the amount of devices that can access the internet at the same time. Gigabit internet allows for hundreds of devices to access the internet simultaneously.
Nope! You are free to use as much data as you wish. However, our residential internet plans utilize pooled bandwidth so we cannot guarentee maximum speeds during peak hours.
Yes. However we do not provide Wi-Fi routers, you must supply your own or purchase that device from us separately.
NEPA Fiber does not offer email addresses, but you can sign up for a free email address at Gmail or Yahoo.
You can login to your client dashboard or contact us at firstname.lastname@example.org and (888)333-8099 to change or cancel your service.
You will be billed once immediately upon subscribing. Your subscription will then renew monthly from the day your service is activated.
We accept credit cards through our online billing platform; we also accept cash or check payments made out to "NEPA Fiber" at our office. Please do not mail cash payments.
No, you will receive a monthly invoice to your email. You may also download an invoice from the client dashboard.
Yes. You may edit your payment details in the client dashboard.
Please email us at email@example.com or login to your client dashboard to cancel your service.
We're continuously expanding into new areas and we hope to cover the entire region as soon as possible. You can signup to be notified when we arrive in your area in the form above.